Which credit cards do you accept?
Can I cancel my order?
I canceled my order but I haven't received a credit yet. How long do credits take?
Can I return an item that is damaged, defective, or I just don't want?
What happens if the item I ordered is not available?
Why was I charged sales tax on my purchase?
How long will it take to receive my order?
Can I have an order shipped to my P.O. Box?
Can I ship my order to a different address?
How are shipping charges calculated?
For more information, see M&M Control Service TERMS & CONDITIONS
Visa, MasterCard and Discover/Novus cards are accepted, as well as debit cards that bear the Visa or MasterCard logo. American Express is also accepted. Back to Top
Yes, you can, as long as manufacturing of your item has not yet begun, shipped, or is a special built-to-order item. If the order has already been sent to the vendor we will attempt to cancel the order, but cannot guarantee that the cancellation will be possible. If you do receive an order that was canceled, accept delivery of the item and call Customer Service for return instructions. Back to Top
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. Back to Top
If, within 30 days, you wish to return a defective or damaged item, it may be repaired, replaced or credited upon full M&M Control Service and/or factory evaluation for the full merchandise amount less any shipping charges. Material no longer needed may be subject to a restock charge. Special order or built-to-order items are not returnable unless defective or damaged and will be repaired or replaced only.
Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. To avoid additional restocking charges, please return your merchandise in the original box and packing materials, including all accessories and the owner's manual. Do not destroy or discard original packing for 30 days. The value of missing accessories will be deducted from the credit amount of a return.
Special / Built-to-order merchandise is not returnable. Refurbished merchandise can only be returned if damaged or defective. Certain merchandise may require manufacturer service first before return is allowed. Back to Top
Our vendors ship products before the estimated delivery in the vast majority of cases. On occasion, however, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or e-mail. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:
Offer an ALTERNATE selection (if possible).
Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel. See below:
CANCEL your order. We constantly update our computer system with new information from our vendors. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time. Also see FAQ "Can I cancel my order?"
State tax is applied to an item if M&M Control or the vendor conducts business in the ship-to-address state, in a drop ship situation. Back to Top
Factory ship times vary. Once material is ready to ship, the standard shipping time for orders shipped via UPS ground is 1-5 days or more dependent on location and shipping method. Large items are shipped via common carrier (trucking company) and may take up to 7-14 days to arrive dependent on location and shipping method. Back to Top
UPS is our approved carrier, and will ship only to a valid street address to ensure proper delivery. Back to Top
Yes! If placing an order with a customer service agent please advise address at the time of the order. If sending a PO electronically via fax or e-mail, please indicate shipping instructions and location on your order. Remember to use a street address, not a Post Office Box, for any shipping address. Back to Top
Shipping charges vary according to product type, weight, destination, and shipping method. Product pricing as quoted does not include shipping charges. All products are shipped FOB Destination. Therefore, we are not able to reduce shipping charges for any reason.
Most products are shipped via UPS (because they offer package insurance and excellent tracking software). Larger items are generally shipped via common carrier, and require higher shipping rates. Express / Accelerated delivery options may be available and in most cases, require an additional fee. Back to Top