Which
credit cards do you accept?
Can I cancel my order?
I canceled my order but I haven't received
a credit yet. How long do credits take?
Can I return an item that is damaged,
defective, or I just don't want?
What happens if the item I ordered is
not available?
Why was I charged sales tax on my purchase?
How long will it take to receive my
order?
Can I have an order shipped to my P.O. Box?
Can I ship my order to a different address?
How are shipping charges calculated?
Shopping
FAQs
Which
credit cards do you accept?
Visa,
MasterCard and Discover/Novus cards are accepted,
as well as debit cards which bear the Visa or
MasterCard
logo. American Express is also accepted. Back
to Top
Can
I cancel my order?
Yes, you can, as long as the item has not been manufactured
by the vendor or shipped. If the order has already been
sent to the vendor we will attempt to cancel the order,
but cannot guarantee that the cancellation will be possible.
If you do receive an order that was canceled, accept delivery
of the item and call the Customer Service Center for return
instructions. Back to Top
I
canceled my order but I haven't received a credit yet.
How long do credits take?
We submit all requests for credits within 24 hours of
receipt; however, it may take 7-10 business days for you
to receive your credit. Back to Top
Can
I return an item that is damaged, defective, or I just
don't want?
If, within 30 days, you wish to return a defective or
damaged item, we will replace the item or provide a credit
for the full merchandise amount less any shipping charges.
Material no longer needed may be subject to a restock,
special order or built to order items may not be
returnable.
Merchandise
returned without authorization will be refused, and the
carrier will charge you freight in both directions. To
avoid additional restocking charges, please return your
merchandise in the original box and packing materials,
including all accessories and the owner's manual. Do not
destroy or discard original packing for 30 days. The value
of missing accessories will be deducted from the credit
amount of a return.
Special order
merchandise is not returnable. Refurbished merchandise
can only be returned if damaged or defective. Certain
merchandise may require manufacturer service first before
return is allowed. Back to Top
What
happens if the item I ordered is not available?
Our
vendors ship products before the estimated delivery
in the vast majority of cases. On occasion, however,
an order may be delayed due to availability or other
circumstances. In the unlikely event there is a change
or delay in filling your order, we will notify you
via phone, postal mail or email. We know that this
can be inconvenient, and we will offer you one of the
following alternatives as appropriate to your situation:
Offer an
ALTERNATE selection (if possible)
Offer a BACKORDER
and new estimated delivery. You can wait for the new delivery
date, or cancel for a full refund at any time prior to
shipment.
CANCEL your
order. We constantly update our computer system with new
information from our vendors. On rare occasions new circumstances
come to our attention after the placement of your order.
Therefore, we reserve the right to cancel your order for
a full refund at any time. Back to Top
Why
was I charged sales tax on my purchase?
State tax is applied to an item if M&M Control
or the shipping vendor conducts business in the shipping
address state. Back to Top
Shipping
FAQs
How
long will it take to receive my order?
The standard shipping time for orders shipped via UPS ground
is 5-10 days. Large items are shipped via common carrier
(trucking company) and may take up to 21-28 days to arrive.
Back to Top
Can
I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via
UPS, and a valid street address is needed to ensure proper
delivery. If a P.O. Box is used as a shipping address,
an error message will appear when submitting the order.
Back to Top
Can
I ship my order to a different address?
Yes! When you place your order and come to the Check Out
screen, just replace your address with the address you
want to ship your merchandise to, then continue. Remember
to use a street address, not a Post Office Box, for any
shipping address. Back to Top
How
are shipping charges calculated?
Shipping charges vary according to product type and destination.
All products
are shipped FOB Factory. Therefore, we are not able to
reduce shipping charges for any reason.
Most products
are shipped via UPS (because they offer package insurance
and excellent tracking software). Larger items are generally
shipped via common carrier, and require higher shipping
rates. Select products offer an express shipping option.
In most cases, this rapid delivery requires an additional
fee. Back to Top
